Digital Transformation 2.0 – Data-Driven Personalisation at Scale with Prashant Natarajan
Digital transformation 2.0 is upon us! We have spent the last two decades digitising many products, services and processes to create digital experiences that are consistent, reliable and always on. That’s digital transformation 1.0 stuff.
The next decade will be all about creating data-driven personalisation at scale. Rather than treating everyone the same in our digital environment, we will increasingly be using customer data to tailor the customer experience to individual customer needs.
In this episode of Leaders of Analytics, we hear from Prashant Natarajan, Vice President of Strategy & Products at H2O.ai.
Prashant has spent more than 15 years helping organisations to successful digital transformations through his leadership roles in the sphere of technology and AI. He has made it his career to demystify AI and digital transformation for organisations and their staff across multiple industries and continents.
In this episode of Leaders of Analytics, we discuss:
- what’s required to do digital transformation 2.0 successfully
- how to create data-first organisations
- how to use AI to take the robot out of humans
- the future of automated machine learning
- how organisations can ensure that their data science investments deliver actual business outcomes
- our upcoming book, Demystifying AI for the Enterprise, which Prashant and I have co-authored alongside 5 other domain experts.
